PYRANTHRA Returns Policy

At PYRANTHRA, we strive to ensure that our customers are completely satisfied with their purchases. Our Returns Policy is designed to facilitate a seamless and efficient process should you need to return any of our products.

1. Conditions for Returns

• Products must be returned within 30 days of the purchase date.
• Returned items must be in their original packaging with all tags intact and in a resalable condition.
• Proof of purchase, such as a receipt or order confirmation, is required to process all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Customized or personalized products
• Items marked as final sale
• Gift cards

3. How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] or call us at (555) 012-3456. Provide your order number and a brief explanation of the reason for the return.

4. Refund Processing

Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original method of payment. Please note that shipping costs are non-refundable.

5. Exchange Policy

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Contact Us

For further assistance, please reach out to us at [email protected] or call us at (555) 012-3456. Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM EST.